Someone here at work wanted to know how late the new Macy's in Center City is open tonight- but hadn't been able to find a phone number- nothing on the ads, nothing online, nothing on macys.com. So I decide I'll be clever and call another Macy's store, ask them for the number or the hours- I've done that before.

I get connected to an official Macy's company operator (tm) -

Me: I'd like the number for the Center City Macy's please.
Macy's Operator: The Lord and Taylor?
Me: No, the Macy's- they just opened yesterday.
Macy's Operator: The Old Strawbridge's or the Lord and Taylor?
Me: No- Macy's.
Macy's Operator: It's closed. Not open yet. I can give you the executive office, if you're an employee.
Me: No, it's open- I saw the grand opening yesterday and people shopping there last night.
Macy's Operator: No, it isn't open yet. Our database shows that it's still closed. The one at 1300 Market Street?
Me: Yes.
Macy's Operator: That's the closed Lord and Taylor. I can give you the executive office, if you're an employee.
Me: No, but I could be a potential customer. The grand opening was yesterday, it was on the news.
Macy's Operator: No, it isn't open yet.

We went back and forth like this a few times, with me, trying to convince an employee of Macy's that they, did in fact have a store in Center City Philadelphia and that it is, in fact, open for business. By the end, she was seriously getting pissed at me.

So, I guess that explains why it's not listed on the website. It doesn't exist. It's a ghost Macy's.